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The Patients CharterThe Ghana
Health Service is for all people living in Ghana irrespective of age,
sex, ethnic background and religion.
The service
requires collaboration between health workers, patients/clients and
society. Thus the attainment of optimal health care is dependent on Team
Work.
Health facilities must therefore provide for
and respect the rights and responsibilities of patients/clients,
families, health workers and other health care providers. They must be
sensitive to patient's socio-cultural and religious backgrounds, age,
gender and other differences as well as the needs of patients with
disabilities.
The Ghana Health Service expects health
care institutions to adopt the patient's charter to ensure that service
personnel as well as patients/clients and their families understand
their rights and responsibilities.
This Charter is
made to protect the Rights of the patient in the Ghana Health Service.
It addresses:
The
Right of the individual to an easily accessible, equitable and
comprehensive health care of the highest quality within the resources
ofthe country.
Respect for the
patient as an individual with a right of choice in the decision of
his/her health care plans.
The
Right to protection from discrimination based on culture, ethnicity,
language, religion, gender, age and type of illness or
disability.
The responsibility
of the patient/client for personal and communal health through
preventive, promotive and simple. curative
strategies.
THE
PATIENT'S
RIGHTS The
patient has the right to quality basic health care irrespective of
his/her geographical location.
The patient is entitled to full information on his/her condition and
management and the possible risks involved except in emergency
situations when the patient is unable to make a decision and the need
for treatment is urgent.
The
patient is entitled to know of alternative treatment(s) and other health
care providers within the Service if these may contribute to improved
outcomes.
The patient has the
right to know the identity of all his/her caregivers and other persons
who may handle him/her including students, trainees and ancillary
workers.
The patient has the
right to consent or decline to participate in a proposed research study
involving him or her after a full explanation has been given. The
patient may withdraw at any stage of the research
project.
A patient who declines
to participate in or withdraws from a research project is entitled to
the most effective care
available.
The patient has the
right to privacy during consultation, examination and treatment. In
cases where it is necessary to use the patient or his/her case notes for
teaching and conferences, the consent of the patient must be
sought.
The patient is entitled
to confidentiality of information obtained about him or her and such
information shall not be disclosed to a third party without his/her
consent or the person entitled to act on his/her behalf except where
such information is required by law or is in the public
interest.
The patient is
entitled to all relevant information regarding policies and regulation
of the health facilities that he/she
attends.
Procedures for
complaints, disputes and conflict resolution shall be explained to
patients or their accredited
representatives.
Hospital
charges, mode of payments and all forms of anticipated expenditure shall
be explained to the patient prior to
treatment.
Exemption facilities,
if any, shall be made known to the
patient.
The patient is entitled
to personal safety and reasonable security of property within the
confines of the Institution.
The
patient has the right to a second medical opinion if he/she so
desires.
THE PATIENT'S
RESPONSIBILITIESThe patient should
understand that he/she is responsible for his/her own health and should
therefore co-operate fully with healthcare providers. The patient is
responsible for:
Providing full and accurate medical history for his/her diagnosis,
treatment, counseling and rehabilitation
purposes.
Requesting additional
information and or clarification regarding his/her health or treatment,
which may not have been well
understood.
Complying with
prescribed treatment, reporting adverse effects and adhering, to follow
up requests.
Informing his/her
healthcare providers of any anticipated problems in following prescribed
treatment or advice.
Obtaining
all necessary information, which have a bearing on his/her management
and treatment including all financial
implications.
Acquiring
knowledge, on preventive, promotive and simple curative practices and
where necessary to seeking early professional
help.
Maintaining safe and
hygienic environment in order to promote fine
health.
Respecting the rights of
other patients/clients and Health Service
personnel
Protecting the
property of the Health
facility.
NB:These
rights and responsibilities shall be exercised by accredited and
recognized representatives on behalf of minors and patients who are
unable for whatever reasons to make informed decisions by
themselves;
In all healthcare activities the
patient's dignity and interest must be
paramount.
Source: Ghana Health
Service
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